Cancellation policy

Some items in our store may be offered as a subscription, a pre-order, or a try-before-you-buy purchase. This cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions

• When you purchase a subscription, you will receive repeat deliveries according to the duration and frequency you select.
• Your payment details will be stored securely, and you will be charged for each delivery unless you choose to pay in advance.
• Some subscriptions automatically renew at the end of their term. If you do not want to renew, you must cancel before renewal.
• You may change or cancel your subscription at any time. Order confirmation emails include links to manage your order and subscription.
• See our returns policy for details on returns and refunds.

Pre-orders

• A pre-order is for an out-of-stock or soon-to-be-available product that is not yet in inventory.
• At checkout we may collect no payment, a partial deposit, or the full amount, and we may store your payment method to charge the remaining balance when the item ships.
• You may cancel a partially paid pre-order that has not yet been fulfilled. Once a pre-order has been fulfilled (shipped), it cannot be canceled, but you may request a full or partial refund in accordance with our returns policy.
• See our returns policy for details on returns and refunds.

Try before you buy

• For try-before-you-buy items, we will place an authorization on your payment method before fulfilling the order.
• You will have a specified trial period to decide whether to keep the item. If you do not return the item within that period, we will charge your payment method for the full amount.

If you need help managing a subscription, pre-order, or try-before-you-buy order, please contact our customer support.